. . . create world-changing products using God-given talents . . .
We create and deliver market-leading solutions to help you optimize investment, unlock value, and drive growth. Our end-to-end trading, treasury, risk management and regulatory compliance solutions enable financial institutions to consolidate and streamline their operations. We serve global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates. Our targeted solutions and services are powered by exceptional people driving innovation at scale.
This position gives you a tremendous opportunity to work with some of the capital market’s largest players while managing a team delivering world-class operational services. Customer Success is composed of several organizations that manage the customer’s journey at Evolve Squads, all of which are aligned to this common goal: providing the best customer experience via world-class service for our growing customer base.
- Team: we have about 20 members in India and 10 in Mexico.
- Interview process: we’ll have 2 chats with the project lead and a team.
- If your goals and knowledge will be a better fit for Mexico team we’ll ask you to overlap at least 5 hours with that team. Same for team India.
- You’ll deal with performance tuning, flow improvement, and troubleshooting on a daily basis.
- We still have to automate a significant part if our CI/CD process. So there is a significant room for improvement.
- We’re heavily into AWS, Oracle Cloud and Kubernetes.
- 8+ years of experience leading production operations teams in business-critical environments.
- Experience with Oracle Cloud and/or AWS.
- Experience with and understanding of information security best practices from an infrastructure and process point of view.
- Experience in leading incident management/DR/BC processes.
- Experience with scripting languages such as Python or Unix Shell.
- Experience with Cloud Formation and Terraform.
- Familiarity with Citrix XenApp and related technologies.
- Good knowledge of TCP/IP, firewalls, VLAN, VPN, HTTP(S), and SSH.
- Understanding Java J2EE applications, JVM tuning, JConsole, JMX, and other Java tools.
- Familiarity with Apache HTTPd, Red Hat Linux, and Windows 2012/2016 server.
- BS and/or MS in Computer Science or a related field.
- Knowledge of IMB MQ and Other JMS services.
- Familiarity with Oracle and PostgreSQL.
- Good knowledge of ITIL or similar frameworks.
- Excellent problem-solving skills combined with client-facing communications.
- Oversee the 24×7 operational management of critical client infrastructure, including running security and downtime incidents, disaster recovery, and business continuity scenarios (both real and drills), and executing productive incident postmortems that drive tangible improvements.
- Work collaboratively with senior operations and engineering staff to design, implement, and manage a cloud infrastructure that delivers world-class security, functionality, scalability, performance, and reliability.
- Create and maintain automated monitoring and reporting of cloud infrastructure measured against client and internal SLAs and KPIs. Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes and strive for operational excellence.
- Provide a technical escalation point for critical production issues and drive escalation/resolution of problems into Support and Engineering teams.
- Accountable as operations representative and maintain strong working relationships with client senior technical employees and management.
- Build manage and mentor a team of geographically dispersed global operations teams to deliver world-class services to clients.
- Ensure strict adherence to information security policies and procedures.
- Implement continuous revision and improvement of industry-standard DevOps policies and DevOps procedures.
- Demonstrated capability ensuring that the platform and infrastructure are meeting the customer’s technical and business requirements.
- Drive a culture of “security first” and continuous improvement.
At Evolve Squads, we believe that every one of us has been blessed with God-given talents. And yes, that absolutely includes you. “In his grace, God has given (all of) us different gifts for doing certain things well” Rom 12:6 (NLT). That’s a promise we can take to the bank! You were created with unique gifts and talents, and the Evolve Squads has a project where you can use them. You were also created to fill a unique role, and God needs you to do that too.
- Long-term projects (1, 2, even 5+ years);
- Fully remote workflow – we will never ask you to go into an office;
- Flexible working hours;
- Health working environment and projects that use advanced, cutting-edge technologies;
- Career growth opportunities;
- Bonuses for a personal recommendation of new employees, new business;
- A working environment where you communicate and work directly with the Client;
- Paid PTO’s;
- Zero bureaucracy, no punks, no jerks culture;
- Growth opportunities and the ability to move up within the company
This flexibility allows developers…
- A better work-life balance
- Increased productivity
- The ability to work any time around the clock
- Reduction in commute time
- Less sick days
- More time with family and friends
