Now Hiring: Are you a driven and motivated Data Scientist or a Senior Software Engineer?

Technical Support Engineer (MS Office/SQL, Fintech, Bucharest)

. . . create world-changing products using God-given talents . . .

PROJECT DESCRIPTION::

We are a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. You will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future teammates who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team.

We are looking for a Technical Support Engineer, you are the first line of support for our growing customer base and users of our software. You will be responsible for providing a superior level of support for our customers, working to troubleshoot, document, and resolve technical issues, and partnering cross-functionally with our client services and development teams to ensure quality service. If you are driven, results-oriented, love solving problems, are customer-focused, and are passionate about technology, then you are a fit for the Technical Support Engineer position at our company.

PROJECT STACK and TEAM::
  • We are a leading provider of reporting, analytics, and performance management solutions.
  • Agile environment.
  • Team members are spread all over the world. We have people in the US (EST), Australia, Central Europe, and LATAM.
  • Slack – Zoom and Weekly stand-ups for team communication
  • Once in a while (every other month) there are “on calls”. That means that you are available to receive a call from a client and send slack messages to your teammates if urgent
  • Daily standups time TBD.
  • Start Date: ASAP.
  • 2 interview stages.
MAIN REQUIREMENTS::
  • Previous customer support experience.
  • High proficiency in Microsoft Word, Excel, and PowerPoint
  • Basic technical SQL knowledge.
  • Ability to communicate correctly and clearly with both internal team members and external customers.
  • Native or equivalent English proficiency
  • Excellent documentation skills.
  • Excellent composition skills: The ability to compose a grammatically correct, concise, and accurate written response.
  • Good comprehension skills: The ability to clearly understand and state the issues customers present.
GOOD TO HAVE::
  • Previous experience working with Salesforce.
  • Basic Oracle and/or SAP knowledge.
  • Experience with Performance diagnostics and tuning.
  • Experience with software installations, network operations, and software support
  • Knowledge of SQL Server (i.e. able to do admin tasks such as backup/restore, understanding SQL/triggers/stored procedures, etc.).
  • Knowledge of Microsoft Windows Server Operating Systems
  • Knowledge of Microsoft Office Suite focusing on Word, PowerPoint, and Excel.
  • Understanding and experience with Microsoft IIS.
  • Knowledge and understanding of networking principles.
  • Understanding and experience with SQL Server Analysis Services or Integration Services.
  • Windows general troubleshooting – understanding Event Viewer logs, Windows Installer errors, and logs, using the Registry Editor, etc.
JOB RESPONSIBILITIES::
  • Manage large amounts of incoming emails regarding software support
  • Interact with customers, partners, and software developers to provide advice and assistance and achieve customer satisfaction
  • Identify, analyze, and document product bugs and fixes relating to reporting, databases, application servers, and new technologies for product management and engineering teams
  • Complete or assist with customer product installs as needed
  • Meet personal Productivity, Efficiency, and Quality metrics
  • Prioritize and resolve issues of the highest technical and business severity
  • Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers
  • Keep accurate records of customer interactions by documenting them in Salesforce
  • Create and maintain customer-facing and internal product-specific knowledge articles
SUMMARY::

At Evolve Squads, we create world-changing products using God-given talents.

Honored to offer you:

Long-term projects (1, 2, even 5+ years);
Home office allowance
15 days of a paid vacation;
10 days of non-paid vacation;
10 days of paid national holidays;
Health working environment and projects that use advanced, cutting-edge technologies;
Career growth opportunities;
Bonuses for a personal recommendation of new employees new business;
A working environment where you communicate and work directly with the Client.
Zero bureaucracy
Growth opportunities and the ability to move up within the company
Free English Lessons
This flexibility allows developers…

A better work-life balance
Increased productivity
The ability to work any time around the clock
Reduction in commute time
Less sick days
More time with family and friends

Job Category: Tech Support
Job Location: Bucharest
Skills: Excel Microsoft Word PowerPoint SQL