. . . create world-changing products using God-given talents . . .
Our client is a platform to build and deploy AI workers that automate communication. Our AI workers connect to any system or data source to handle phone calls, email, messages… We target the logistics industry which relies heavily on communication to book, check on, & pay for freight. Primarily working with freight brokers, 3PLs, freight forwarders, shippers, warehouses, & other supply chain enterprises and tech startups.
With our $44M Series B, HappyRobot has now raised a total of $62M — backed by leading investors who believe in our mission and vision for the future. We’re looking for energetic and motivated builders ready to join us on this journey — people who thrive in fast-paced, high-intensity environments, and who bring both curiosity and ownership to their work.
As a Customer Support Engineer, you’ll be on the front lines of our customer experience. You’ll work directly with customers to quickly triage issues, debug problems, and ensure they’re getting the most out of our AI platform.
This role is a hybrid between technical support and customer engineering: you’ll diagnose issues, design and test quick solutions, and collaborate closely with both engineering and product teams to make our platform even stronger. You’ll also apply prompt engineering skills to help customers fine-tune their AI workers, ensuring accuracy, reliability, and speed across real-world logistics workflows. This role is ideal for someone with strong technical fundamentals who wants to grow into a more senior customer engineering or product-facing position over time.
Schedule: From 8 AM ET (10–12h/day)
- Comfortable Full-Stack: Python, React, TypeScript, Node.js.
Experience managing APIs and integrations with third-party systems.
Some exposure to infrastructure and cloud deployments.
Familiarity with LLM prompting and tuning of voices/transcribers; eager to experiment and iterate.
Strong debugging and problem-solving skills — quick at identifying the root cause of issues.
- Excellent written and verbal communication skills in English — able to explain technical concepts clearly to non-technical stakeholders.
- Strong ability to triage, prioritize, and resolve issues independently under tight deadlines.
- Curiosity and adaptability: you can learn customer workflows quickly and propose solutions.
- Self-starter mindset — comfortable working independently, with a bias toward action.
- Passion for delivering outstanding customer experiences.
Troubleshoot and resolve technical issues reported by customers, ensuring quick diagnostics and effective solutions for a seamless platform experience.
Collaborate with engineering and product teams to escalate, document, and resolve complex issues, contributing to ongoing improvements in system stability and performance.
Apply prompt engineering techniques to help customers fine-tune AI models or workflows, improving accuracy, reliability, and processing speed in real-world applications.
Design, test, and document technical solutions—both temporary and long-term—to address recurring challenges and reduce resolution times.
Serve as a trusted technical liaison and advisor to customers, fostering strong relationships and helping them maximize the value of the platform and its capabilities.
- Work your way – Enjoy the freedom to work from anywhere, with flexible hours that match your natural rhythm.
- Work with global clients – Collaborate directly with international teams to create real impact.
- Great people, no micromanagement – Join a supportive, results-focused team where you’re trusted to do your best work.
This flexibility allows developers…
- A better work-life balance
- Increased productivity
- The ability to work any time around the clock
- Reduction in commute time
- Design your ideal daily schedule.
- Build a career, not just a job.
- Work smarter, not longer.
- More time with family and friends
